Fanseek
Company Insights

Why Our Liverpool Fleet Has 14 Vehicles and No Central Office

By Marcus Finch, Operations Lead·October 14, 2024·4 min read

We started Fanseek in June 2022 with a simple premise: remove the physical desk and the physical keys. By eliminating terminal counter leases and front-of-house staff, we run 14 battery-electric cars from dedicated parking zones across Liverpool. This practical setup keeps our operational overhead low, allowing us to pass savings directly to local businesses who need reliable transport.

The Real Cost of Airport Desks

Physical desks at major airports or railway stations carry massive hidden premiums. In Liverpool, a standard rental counter can cost upwards of £3,800 per month in pure rent, before adding utilities, staffing, and corporate signage. Standard national firms hire teams of three to four workers per shift just to hand over keys and print paper contracts. We bypass this entirely by keeping our 14 vehicles parked in active business hubs like Cook Street and the Baltic Triangle. This decision cuts out rent, which lets us offer the Porsche Taycan 4S at £115 per day, whereas airport desks charge closer to £175.

Running a rental desk also means paying for airport commercial parking permits, which average £820 per vehicle annually in the North West. Because our customers pick up cars using their smartphones, we do not pay these terminal fees. Instead, we secure lower-cost commercial parking agreements with Liverpool City Council and private providers near Lime Street. We pass these savings directly to our 83 active corporate accounts, keeping business trip budgets predictable. Our fleet stays distributed where people actually work, rather than sitting idle in a massive airport compound five miles out of town.

Physical desks cost thousands in rent before you even buy a single car. We decided to spend that money on batteries instead.
The Real Cost of Airport Desks

Inside Our Digital Lock System

Standard physical keys are a logistical liability for business fleets. They get lost, require in-person handovers, and lead to long queues at a central office. Our entire Liverpool fleet operates on secure virtual keys, which let users unlock with your phone once their business profile is verified. Our cloud system coordinates with the onboard telematics on each of our 5 Audi e-trons to verify identity in exactly 2.4 seconds. Drivers do not stand in drafty portakabins waiting for a clerk to photocopy their driving licence; they simply walk up to the car and go.

Security is maintained through encrypted Bluetooth handshakes that work even in underground parking garages near Royal Albert Dock where mobile signals are weak. The car only starts when the authenticated smartphone is inside the cabin. We monitor this network from our small workspace on Cook Street, ensuring that vehicle status, battery charge, and GPS coordinates are logged securely. By removing the physical key, we have cut key-loss incidents to exactly zero since June 2022, saving our clients from the typical £220 replacement fees charged by standard rental firms.

Managing 14 Electric Vehicles Across Liverpool

Many operators claim that managing an electric fleet without a central yard is impossible. We solved this by partnering with local fast-charging networks, ensuring our 5 Tesla Model 3s and 4 Porsche Taycans are always ready. Our small team of three operations specialists tracks charging status using our fleet dashboard. When a car drops below 35% charge, our logistics drivers move it to one of our designated charging points near Speke or the city center. This keeps our cars charged and ready for our active Liverpool business users.

Our team utilizes predictive software to arrange maintenance runs during off-peak hours, typically between 20:00 and 03:00. This ensures we have a 99.7% battery, 99.2% electric fleet available for early morning business trips. Our routine checks are done on-site where the car is parked, meaning no time is wasted driving back to a central depot. By organizing our tasks this way, we maintain a fleet availability rate of 94.7%, which is substantially higher than the 78% average reported by traditional regional hire firms.

On-street operations also mean we are highly responsive to local events. For example, during busy weeks at the ACC Liverpool conference center, we relocate our 5 Audi e-trons to the waterfront area. Drivers can track every mile in the app, which logs business mileage and VAT invoices automatically. Having no central office means we are flexible, keeping our cars close to where commercial demand actually exists on any given Tuesday morning.

Managing 14 Electric Vehicles Across Liverpool

Why No Paperwork Saves 3.2 Hours Per Driver

Traditional car rental involves a mountain of paperwork: fuel agreements, damage sheets, and insurance waivers. Our onboarding process is entirely digital, taking just 11 minutes to complete via our app. Drivers upload their DVLA share code and a photo of their licence once, and our automated system verifies their credentials with our UK insurance underwriters. On average, this saves 3.2 hours of administrative time per driver over a typical three-month business travel cycle, allowing employees to focus on their actual work rather than filling out forms.

(By the way, we don't hide our pricing in fine print either—the daily fee you see in the app includes comprehensive insurance and public charging access). Every trip invoice is generated automatically the moment the car is locked at the end of the rental. This digital-first invoicing system integrates directly with accounting software like Xero, which cuts down on bookkeeping tasks for local finance departments. We now manage travel for 47 local Liverpool firms who have completely banned paper-based expense claims for vehicle hire.

Paperwork is a relic of the 1990s. Removing it saves our clients hours of admin work every single month.

The Exact Numbers on Our Maintenance Run

Running a fleet of 14 electric cars requires absolute precision. Instead of a massive workshop, we utilize a mobile maintenance van equipped with tools, tires, and diagnostic equipment. Our technician visits each vehicle every 14 days to perform safety checks, top up screen wash, and inspect the cabin. This mobile setup costs us £1,200 per month to operate, which is a fraction of the £9,400 monthly overhead required to run a physical, three-bay garage in Liverpool.

This mobile model also allows us to react to minor issues in less than 45 minutes. If a driver reports a low tire pressure warning near the Baltic Triangle, our technician is dispatched directly to the vehicle's live location. We resolve 88% of minor maintenance issues on the spot without taking the vehicle out of service. By keeping our operations compact and mobile, we maintain high vehicle uptime and deliver a dependable service to Liverpool's business community without the needless cost of physical real estate.